Our commitment to excellence in your training. Transparency, continuous improvement and personalised support at the heart of our approach.
Helene B Academy is committed to providing high-quality professional training, in compliance with the requirements of the French National Quality Framework (RNQ). Our 6 core commitments:
Detailed programme sheets, prerequisites, learning objectives, assessment methods and clearly communicated pricing.
Pre-training positioning questionnaire to tailor coaching to your level and objectives.
4 AI tutors available 24/7, personalised video coaching and a peer support community among learners.
Chapter quizzes (80% minimum pass rate), final examination and portfolio validation of 5 practical case studies.
End-of-training satisfaction questionnaire, follow-up survey at D+90 and complaint handling within 10 working days.
Dedicated disability referent, personalised accommodations and subtitles on all training videos.
Each training course follows a structured 4-step approach, designed to ensure lasting skill acquisition:
Self-assessment of your level, defining your objectives and identifying your specific needs through our positioning questionnaire.
Professional videos, technical sheets, detailed demonstrations and personalised AI coaching. Progress at your own pace with real-time tracking.
Guided exercises, professional timer, AI photo analysis and building your portfolio of 5 practical case studies.
Chapter quizzes (80% required), comprehensive final examination, portfolio assessment and issue of the training completion certificate.
Upon completion of the training, a personalised training completion certificate is issued, specifying the skills acquired, training duration and results achieved. This document can be downloaded from your personal dashboard.
Your feedback is at the heart of our improvement process:
Indicators updated quarterly. Last update: February 2026.
Disability referent: Helene Bourguignon is your dedicated contact for any questions related to disability or specific learning needs. Do not hesitate to contact us before or during your training.
To report a specific need, contact us via the contact form or directly by email. A personalised interview will be offered to determine the necessary accommodations.
Contact the disability referentWe handle every complaint within a maximum of 10 working days, with an acknowledgement of receipt within 48 hours. Your feedback helps us to continuously improve our training courses.
Helene Bourguignon -- Expert trainer in eyelash extensions and eye beauty for over 10 years. Founder of the Academy, she oversees all programmes and provides personalised coaching to learners.
4 AI tutors trained on our educational content support each learner 24/7: Celia (Classic Lashes), Ivana (Russian Volume), Luna (Lash Lift) and Bea (Brow Lift). They answer your technical questions in your language and tailor their advice to your level.